Look for a "925" or "Sterling" hallmark stamped on the piece. You can also do a simple magnet test — real silver is not magnetic. A reputable jeweller can verify authenticity with a chemical test. Always buy from certified sellers who provide an authenticity certificate.

Silver tarnishes when it reacts with sulphur compounds in the air or on skin. To prevent tarnishing, store your jewellery in an airtight pouch or box, away from humidity. Avoid contact with perfumes, lotions, and chlorine. Regular wearing actually helps keep silver shiny.

Clean with a soft lint-free cloth after each wear. For deeper cleaning, use mild soap and lukewarm water with a soft toothbrush. Rinse thoroughly and pat dry. Avoid harsh chemical cleaners or abrasive materials. Store in the provided Silver Jems pouch to slow tarnishing.

Absolutely — silver jewellery is timeless, versatile, and suits all occasions. Consider the recipient's style (minimal vs. bold), the occasion, and their skin sensitivity. All Silver Jems pieces are hypoallergenic 925 sterling silver, come in a gift-ready kit with an authenticity certificate.

For rings, use a ring sizer or wrap a thin strip of paper around your finger to measure circumference. For bracelets, measure your wrist and add 1–2 cm for comfort. Necklace lengths are specified in each listing. Our team is available to guide you if you're unsure.

Yes. We offer a 7-day return and exchange policy for unworn items in original packaging. Simply contact our support team with your order number and reason. Custom or engraved pieces are non-returnable.

We sincerely apologise for any error. Please contact us within 48 hours of delivery with photos of the damaged or incorrect item. We will arrange a replacement or full refund at no extra cost to you.

Currently we ship across India. International shipping is coming soon. Sign up for our newsletter to be notified when we expand to your country.

Standard delivery takes 5–7 business days. Express delivery (2–3 business days) is available at checkout for select pin codes. You will receive a tracking link once your order is dispatched.

We accept all major credit/debit cards, UPI, net banking, and popular wallets (Paytm, PhonePe, GPay). Cash on Delivery is available for orders up to ₹5,000.

No hidden charges. The price you see includes all taxes. Shipping is free on orders above ₹999. Any applicable COD fees are shown transparently at checkout before you confirm.

Yes. Every Silver Jems piece is crafted from BIS Hallmarked 925 Sterling Silver. Each order comes with an authenticity certificate so you can buy with complete confidence.

We offer free size exchanges within 7 days of delivery (subject to availability). For rings, bring it to a local jeweller for minor resizing — this is usually inexpensive and quick. Contact us for guidance.

Orders can be cancelled within 12 hours of placement. After that, the order may already be dispatched. Contact our support team immediately via chat or email, and we will do our best to accommodate the cancellation.